Privacy Policy – How 17jli Protects Your Data

1. Data We Collect

17jli collects personal information at different points in your interaction with the platform. The categories of data we collect depend on how you use the platform and what stage of registration or verification you have completed.

We do not collect payment card numbers. Deposits and withdrawals are handled through third-party payment providers — GCash, Maya, bank transfer, and Philippine online banking — who have their own data handling practices.

2. How We Use Your Data

17jli uses the personal data we collect for the following purposes:

• Account management: To create, verify, and maintain your registered account, including processing KYC identity checks required before your first withdrawal.
• Transaction processing: To process deposits and withdrawals in Philippine Peso and to maintain an accurate record of your financial activity on the platform.
• Platform security: To detect and prevent fraud, unauthorised account access, money laundering, and violations of our Terms and Conditions.
• Customer support: To respond to your questions, reports, and requests through the support team.
• Responsible gaming: To monitor for patterns that may indicate problematic gambling behaviour, and to apply limits or self-exclusion measures where appropriate.
• Platform improvement: To analyse usage patterns and technical performance to improve the platform experience for all users.
• Communications: To send account-related notifications, security alerts, and where you have opted in, promotional updates relevant to your account.

We do not use your personal data to make automated decisions that produce legal or significant effects without human review. Responsible gaming flags, for example, are reviewed by a member of the team before any account restriction is applied.

3. Data Sharing

17jli does not sell your personal data to third parties. We share data only in the following limited circumstances:

• Payment providers: Financial data necessary to process your PHP deposits and withdrawals is shared with the relevant e-wallet or banking service you select. These providers operate under their own privacy and security policies.
• Identity verification services: Your identity documents and personal details may be processed by a third-party KYC verification service to confirm your identity and age before your first withdrawal.
• Technology and hosting providers: Platform infrastructure, app hosting, and technical services may be operated by third-party providers who process data on our behalf under confidentiality agreements.
• Legal and regulatory requirements: We may disclose your data to relevant authorities when required by applicable law, court order, or a legitimate investigation into financial crime or illegal activity.

4. Data Retention

17jli retains personal data for as long as your account remains active and for a reasonable period after account closure, as required to meet legal, regulatory, and business obligations. In practice this means:

• Account and identity data is retained for the duration of your account plus a minimum period after closure as required for financial record-keeping and compliance purposes.
• Transaction records in PHP are retained for the statutory period required under applicable Philippine financial regulations.
• Support and communications data is retained for a period sufficient to resolve disputes and review historical interactions.
• Technical and device data collected automatically is retained for a shorter period and used primarily for security monitoring and platform analytics.

When retention periods expire, data is securely deleted or anonymised so that it can no longer be associated with an individual account. You may also request earlier deletion of certain data types — see Your Privacy Rights below.

5. Security Measures

Protecting your personal data is a priority at 17jli. We apply a combination of technical and organisational measures to keep your information secure:

• SSL encryption: All data in transit between your device and the platform is encrypted using SSL. This protects your login credentials, account details, and transaction data from interception.
• OTP verification: One-time password verification adds a second authentication layer to your login, reducing the risk of unauthorised account access even if your password is compromised.
• KYC verification: Identity verification before your first withdrawal confirms that account access and withdrawals are authorised by the verified account holder.
• Access controls: Internal access to personal data is restricted to staff members who need it to perform their role. Access is logged and audited.
• Monitoring: Platform activity is continuously monitored for unusual patterns that may indicate fraud, account takeover attempts, or other security incidents.

No security system is completely infallible. If you notice unusual activity on your account, contact us immediately at [email protected]. You are also responsible for keeping your own login credentials secure and not sharing them with anyone.

6. Your Privacy Rights

As a registered user of 17jli, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

7. Cookies and Tracking

The 17jli platform uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyse how the platform is used. Cookies are small data files stored on your device.

• Essential cookies: Required for the platform to function correctly — session management, security tokens, and login state. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to understand how users interact with the platform — which sections are visited most, how long sessions last, and where errors occur. This data is aggregated and not linked to individual identity.
• Preference cookies: Store your display and language preferences so the platform behaves consistently across sessions.

You can manage cookie settings through your browser. Disabling non-essential cookies will not prevent you from using the platform, but may affect some preferences and analytics features. Disabling essential cookies will prevent login and core platform functions from working correctly.

8. Minors and Age Verification

17jli is strictly for adults aged 21 years and older. We do not knowingly collect personal data from anyone under 21. Age verification is a required part of the KYC process — you will be asked to provide a valid government-issued ID confirming your date of birth before your first withdrawal is processed.

If we have reason to believe that an account belongs to a person under 21, or if an account fails age verification, that account will be suspended and any balance will be reviewed in line with our Terms and Conditions. If you believe a minor has registered an account using your personal details, contact us immediately at [email protected].

9. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a data concern, contact the 17jli support team at [email protected]. Support is available to assist players across the Philippines.

Please include your registered email address and a clear description of your request. We will acknowledge your message and aim to respond fully within a reasonable period.